M B Piano Services
Terms and Conditions of Business
1. Our aim
1.1 We aim to offer our customers a high quality service, with a personal touch at a fair cost. As a start, we hope it is helpful to you to set out in this document the basis on which we will provide our professional services.
2. Our commitment to you.
2.1 We will
Keep you informed of any variation on the estimated time of arrival, should we be running more than 20 minutes late.
Be honest with you on whether the likely outcomes will justify the likely costs with any of the services we offer.
Communicate with you in plain language, and ensure that you understand the explanations given.
Honour any given quote for one month.
3.1 To achieve the best possible outcome, we need to work together as a team.
3.2 We will
Deal with your queries promptly, for example, we will always try to return your telephone calls or reply to your emails within 2-3 working days.
Guarantee your safety. The proprietor Martin Bode is DBS checked and in the event of an accident, has up to £1 million public liability cover.
Advise you on how to protect your instrument against temperature and humidity fluctuations and how to identify, and to protect against moth damage.
Help you to stay within your warranty requirements should you own a new piano.
3.3 You need to
Provide us with a clear and reasonably quiet space to work.
We will not be held accountable for any breakages caused in the process of gaining access to your piano or for any less than satisfactory work, in a noisy or unruly environment.
Be realistic with your expectations. If you are told that your piano needs for example, 2 days servicing work, do not settle for one day and expect the same results. Piano technical work is VERY time consuming, even on a well maintained piano. There are concert venues that spend in Excess of £20,000 per year to look after only 2 pianos.
Respond to any offers of appointments within 24 hours to guarantee the booking.
Report any greviences or complaints within 2 weeks of our visit if you wish for us to come and investigate free of charge. Any issues raised after this time, will be subject to the normal charges.
4. Hours of Business
4.1 The normal hours of business are between 9.00am and 5.00pm Monday to Friday. Messages can be left on the answerphone outside of these times and we will do our best to reply, within 2-3 working days.
5. People responsible for your work.
5.1 You will be allocated a member of staff who will be responsible for dealing with your work should the proprietor, Martin Bode, be unable to attend. We will try to avoid changing the people who handle your work but if this cannot be avoided we will tell you promptly of any change and why this may be necessary.
5.2 The final responsibility for any work done lies with the Principal of the firm Martin Bode.
6. Charges and Expenses
6.1 Discounts will be applied to the following prices for schools, regular contractual work or for those with extenuating circumstances. Please use our contact form to obtain a quote.
6.2 Tuning work is charged at £70 for the first tuning + £49 for any additional tunings in the same location.
6.3 Pitch raises are charged at £100.
You will be consulted before any pitch raise takes place and are recommended to have another tuning within 2 months to stabilise the new pitch.
6.4 Any repairs following tunings will be charged at £30 per half hour + parts.
The current hourly rate for any domestic technical work is £70 for the first hour + £60 for every additional hour.
6.5 Technical appointments when not accompanied by a tuning will be subject to a £49 call out charge + parts + £30 per half hour.
6.6 String replacement for treble strings will be charged at £49 call out charge + £18 fitting.
Bass string replacement will be charged at £49 call out charge + cost of string + £15 fitting.
When accompanying a tuning, no call out charge will be made.
Bass strings will need to be sent away for a duplicate to be made. Please allow up to 2 weeks.
It is normal for a new string to go out of tune very quickly. Should you need it retuning, this can be arranged for a £49 call out fee.
6.7 Reports for technical work or insurance claims will be charged at £90. Any payment received for a service report will be deducted from the final bill should the work go ahead.
6.8 Extra charges apply for out of hours work, concert/professional work and for work in any areas outside of Hertfordshire, Bedfordshire and Buckinghamshire. Please clarify your requirements before finalising your booking.
7. Cancellations and missed appointments
7.1 We need 2 working days notice (48 hours) for any appointments which need to be cancelled or re-arranged so as we can fill the space. If we receive less than this, the full cost of the appointment will be invoiced.
7.2 The full cost of any missed appointments will be invoiced in due course.
8. Payment Arrangements for our fees
8.1 It is normal practice to ask clients to pay sums of money at the outset of restoration work on account of the expenses of purchasing new parts. In the unlikely event of any bill or request for payment not being met, this firm reserves the right to stop acting for you further.
8.2 Payment is due to the firm within 7 days of our sending a bill for domestic clients, and within 30 days of our sending a bill for institutional clients. Interest will be charged on a daily basis at 8% from the date of payment of the bill.
9.1 We may decide to stop working for you for example if you do not pay an interim bill or comply with the request for a payment on account or where we in our sole discretion consider there is a conflict of interest we will notify you formally in writing but we will not go into any detail as to why we will no longer act for you.
10. Communication between you and ourselves
10.1 Our aim is to offer all our customers an efficient and effective service at all times. We hope that you will be pleased with the work we carry out for you. However should there be any aspect of our service with which you are unhappy please raise your concern in the first place with the person you have been dealing. If you still have queries or concerns please contact the Principal Martin Bode.
11.1 Your acceptance of these terms constitutes your agreement and consent for us to pay or receive commission or other benefit as a result of receiving your instructions or introducing you to a third party.
12. Terms and Conditions of Business
Prior to booking you will be asked to review our terms and conditions. Any booking taken after this point assumes that you have read, and understand these terms and conditions.